Central London Branch: 1 Portpool Lane, London, EC1N 7UU
Surrey Branch: 63 Nork Way, Banstead, SM7 1HL

Patient Privacy Policy

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, appearance, layout, look, and graphics, and any reproduction is prohibited.

All of our ultrasound scan services are optional and you will be provided with either a “Medical Follow-Up” or “No-Further-Action” recommendation result on the day. You must be at least 18 years old at the time of booking your scan and you may be asked to provide identification before scan.

Other than pregnancy, you should have no existing medical condition and You should tell us of any treatment pending related to the scan service you are booking.

The ultrasound practitioner performing your scan will act upon their “duty of care” towards you and, if requested, with your permission, we will provide a copy report to your GP or other healthcare professionals.

Please note if a blood test result is required in combination with your scan, this may take –

up to 12 working days.

Privacy Policy

This website is brought to you by “Phoenix Ultrasound” From here forth referred to as “Phoenix”. The privacy of users of this website is important to us so we request that you read this Privacy Policy carefully as it contains important information.

For the purposes of “GDPR” (the General Data Protection Regulation), “Phoenix”. (‘we’ or ‘us’) are the ‘data controllers’ (i.e. the company who is responsible for, and control the processing of, your personal data).

We collect information from individuals as follows:

  1. Patients who are referred to us via their General Practitioner, Clinical Commissioning Groups, or Private referral.
  2. Private individuals that contact us for ultrasound scanning services.

“Phoenix” holds the following personal information:

Your information is kept in paper or electronic format (or both) and we use a combination of working practices and technology to ensure that your information is kept confidential and secure.

Any information provided by patients either digitally or wet copy will only be shared with the relevant department such as Laboratories, Sonographers, and Doctors who would be dealing with that patient.

“Phoenix ” uses the information collected from you, to provide quotations, make telephone contact, and to email you marketing information, which we believe may be of interest to you. When making initial contact, you consent to Phoenix Ultrasound to maintaining a marketing dialogue with you until you opt out, (you can do this at any stage). Some personal data may be collected about you from surveys and the forms you complete, from records of our correspondence and phone calls and details of your visits to our website.

We will use your personal data for following purposes:

To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Whilst we will use all reasonable efforts to protect your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from or to you via the internet.

We will never sell or share your personal or health data with any third-party company for the purposes of generating income.

Any information we have about you is stored and processed under our data protection policy, in line with the Data Protection Act 2018.

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.


By using our website, you consent to our website Terms and Conditions of Use and Cookie Policy (unless you disable the cookies). We will not collect personal data unless you actively provide that personal data to us which you may only do if you agree with this privacy policy and you do by submitting your details.

Phoenix Ultrasound sets two main types of cookies on its Site. First-party cookies are placed and read by Phoenix Ultrasound directly when you use their Services. Meanwhile, third-party cookies are not set by Phoenix Ultrasound, but by other companies like Google or Facebook for site analytics purposes.
Third-party analytics are also used through Google Analytics to collect and analyze information about the use of their Services and report on activities and trends, see Google’s Privacy & Terms site.

We may also obtain information about your online activities and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer. Cookies are used for several reasons:

The vast majority of web browsers accept cookies. However, you can always change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.