Terms and conditions

By using our website, you accept these Terms and Conditions in full.

This page tells you the terms of use on which you may make use of our website www.phoenix-ultrasound.co.uk (our website), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, including all guidelines. All materials are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

The opinions expressed on the course presentations are the authors’ own. They solely reflect the author’s knowledge, experience and belief at the time of expression. The opinions can change in accordance with new information, experience and other factors. They do not reflect any position of NHS, National Screening Committee, NICE, Department of Health (or other similar medical governance systems in UK or other country), ISUOG (or other similar medical professional societies), FMF (or other similar medical research founds)

You may print or download Content from the Site for your own personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices. You may not engage in systematic retrieval of Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory without prior written permission from phenix Ultrasound.

You may embed those videos into a third party blog or website that were uploaded on the video sharing site Vimeo or Youtube. These videos have to carry the phoenix Ultrasound logo.

Linking to our site

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Links to other sites

The phoenix Ultrasound accepts no responsibility whatsoever for linked websites or any information contained therein.

Our site must not be Linked to any other site. We reserve the right to withdraw linking permission without notice.

Privacy requirements

we are aware that patient privacy is a priority for all healthcare professionals.

Treatment and other patient management decisions should not solely be based on information provided on our website. We thus recommend that treating physicians always refer to available guidelines whenever possible.

Use of data and information obtained from or through our web site is at your sole risk. No liability is accepted by Phoenix Ultrasound for loss or corruption of data.

Phoenix Ultrasound and the public

We regret that it is not possible for the Phoenix Ultrasound to offer medical advice on any individual or general medical condition. Users of this website seeking advice on any medical condition should consult their medical practitioner.

Payment

You may pay for the services which you order online by supplying your credit/debit card details on the secure online order form. We operate the highest level of security, meaning your card details are not kept.

Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. Please note that we cannot guarantee the security of data if you communicate with us via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

We reserve the right at any time to make changes to this Website, these Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website. Changes, which we are required to make by law, could apply to orders that you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

TERMS OF BOOKING

HOW IT WORKS

When you visit our Website, you can choose to either call us to discuss an appointment or to book an appointment online after you have made your selection.

You might decide to call us if you need help to choose an appropriate scan, if you are unsure. If you don’t understand something, please contact us and we’ll give you any information you need.

Whatever kind of screening you’re looking for, you’ll always be asked to make a prepayment on our Website to confirm your appointment.

To BOOK a scan you will have to:

1. Select your preferred scan and enter the requested date
2. Select a date and time of your appointment and book the scan
3. Register your contact details with us (your name, last name, address, phone number and email address), so that we are able to contact you with regards to your appointment or a scan;
4. Agree to our Terms and Conditions and make a pre-payment for your scan. These will guarantee confirmation of your appointment
5. Submit your order

We will send you an automatically generated email to confirm that you have booked your scan for that specific date and time.

Now that you’ve booked your scan, we will contact you a day before your appointment by SMS to confirm attendance.

Unfortunatly we dont have step free access and wheelchair access in our central London branch. We are currently working on making our Holborn accessible to physicaly disabeld clients we appologise for any inconvenient that may caouse in our Holborn branch.

PAYMENT

In order to complete the payment, you will have to provide valid credit or debit card details. You must be authorised to use these details and to authorise our payment service provider STRIPE to take payment in full for the scan you have chosen. All major cards are accepted.

Cancelation, rescheduling and late attendance policy

We kindly ask that all cancellations and rescheduling to be communicated by email at: [email protected].
Please note that rescheduling your appointment is not possible if less than 4 hours’ notice is provided before the scheduled time. We kindly ask that you contact us well in advance to make any necessary changes to your appointment. Thank you for your understanding and cooperation.

• If you provide less than 4 hours‘ notice before the scheduled time, we cannot cancel or reschedule your appointment. We kindly ask that you contact us (by email) well in advance to make any necessary changes to your appointment. Thank you for your understanding and cooperation.

Cancellations/rescheduling with less than 24 hours’ notice will attract £50 admin charge.

Cancellations with more than 24 hours’ notice will incur £25 admin charge.

Rescheduling with more than 24 hours’ notice will not attract any charges.

You would forfeit the full payment for late shows of more than 10 minutes. We are unable to keep your appointment open for you.

If for unforeseen circumstances and events beyond our control we cannot keep your appointment, we would inform you as soon as practicably possible. All the fees in full would be refunded into the same credit/debit card. We would offer alternative suitable appointment.

We expect that all refunds to reach your account within 5 working days.

REFUNDS

We’ll make our best to process refunds within three (3) working days. The funds may take up to five (5) working days to appear on your bank or card statement. All refunds will be processed via our Partner App Stripe.

Pregnancy Packages

• – You can replace the package content with your desired service when it is convenient.
• – Timing of scans in pregnancy package:
  • 1- You can book your first scan online
  • 2- you should call our admin for arranging your next scans in our available date/times and locations.

Pregnancy souvenirs:
1-Pregnancy souvenirs (key ring, heartbeat bear and picture frames )will given as complimentary baby bonding material free of charge and as complimentary gift from Phoenix ultrasound for pregnancies with alive and healthy baby .
Heartbeats bears will be offered after 16 weeks of gestation only.

Liver Stiffness Measurements(Shearwave elastography vs Fibroscan)

1. Liver Stiffness Measurements: Our clinic utilizes state-of-the-art Supersonic Imagine machines for liver stiffness measurements, employing the shear wave elastography technique. This cutting-edge technology provides enhanced accuracy and detail in assessing liver stiffness and elasticity.
2. Distinction from FibroScan: It is important to clarify that “FibroScan” is a trademarked name for a specific machine that has been traditionally used for liver stiffness measurements. While FibroScan has become a commonly recognized term for liver stiffness measurement, it refers to an older technology that differs from our shear wave elastography technique. Our Supersonic Imagine machines represent a superior, more advanced approach.
3. Common Misconception: Patients and clinicians should be aware that the term “FibroScan” is often incorrectly used as a generic term for liver stiffness measurements. This can lead to confusion, as the shear wave elastography technique we employ offers distinct technological benefits and uses different cut-off values compared to the traditional FibroScan machines.
4. Cut-off Values: The cut-off values for liver stiffness and elasticity measurements may vary between different technologies. It is crucial for patients and clinicians to interpret these results in the context of the specific technology used. Relying on FibroScan cut-off values for results obtained from shear wave elastography could lead to inaccurate conclusions.
5. Expert Guidance: Our experienced radiologists are available to provide detailed explanations and professional guidance on interpreting liver stiffness measurements obtained with our shear wave elastography technology. We encourage open communication to address any questions or concerns regarding the techniques and results.
6. Acknowledgment: By using our services, you acknowledge that you understand the differences between the Supersonic Imagine shear wave elastography technique and traditional FibroScan machines. You agree to consult with our specialists for accurate interpretation and application of the results.